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Baystate Wing Hospital
Hospital Palmer, MA
40 Wright Street, Palmer, MA 01069 · (413) 283-7651
Overall star rating 4
Patient survey rating 3
Hospital typeAcute Care Hospitals
OwnershipVoluntary non-profit - Other
Emergency servicesYes
65% would definitely recommend
How its results compare with the national rate
Number of measures in each group where CMS found this hospital better than, no different from or worse than the national rate.
| Measure | Better | No different | Worse |
|---|---|---|---|
| Mortality | 0 | 5 | 0 |
| Safety of care | 1 | 1 | 0 |
| Readmissions | 0 | 4 | 2 |
What patients said
- Rated the hospital 9 or 10: 64%
- Nurses always communicated well: 77%
- Doctors always communicated well: 77%
- Room and bathroom always clean: 68%
- Always quiet at night: 41%
- Given information about recovery at home: 84%
640 completed surveys
Other options nearby
- Johnson Memorial Hospital
14.7 mi away3★ - Mercy Medical CTR
13.2 mi away2★ - Baystate Medical Center
14.7 mi away2★
Ratings describe past performance reported to CMS and can change. Confirm insurance, availability and services directly with the provider, and talk to your doctor or care team. Source: CMS Provider Data Catalog, Hospital General Information; Patient survey (HCAHPS) (released Jul 22, 2026).