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Banner Lassen Medical Center
Hospital Susanville, CA
1800 Spring Ridge Drive, Susanville, CA 96130 · (530) 252-2000
Overall star rating 3
Patient survey ratingNot rated
Hospital typeCritical Access Hospitals
OwnershipVoluntary non-profit - Private
Emergency servicesYes
62% would definitely recommend
✓ Meets the CMS criteria for the birthing-friendly designation
How its results compare with the national rate
Number of measures in each group where CMS found this hospital better than, no different from or worse than the national rate.
| Measure | Better | No different | Worse |
|---|---|---|---|
| Mortality | 0 | 4 | 0 |
| Readmissions | 0 | 6 | 0 |
What patients said
- Rated the hospital 9 or 10: 70%
- Nurses always communicated well: 80%
- Doctors always communicated well: 82%
- Room and bathroom always clean: 81%
- Always quiet at night: 59%
- Given information about recovery at home: 85%
77 completed surveys
Ratings describe past performance reported to CMS and can change. Confirm insurance, availability and services directly with the provider, and talk to your doctor or care team. Source: CMS Provider Data Catalog, Hospital General Information; Patient survey (HCAHPS) (released Jul 22, 2026).