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Baystate Hospice
Hospice West Springfield, MA
30 Capital Dr, Suite a, West Springfield, MA 01089 · (413) 794-6411
Family caregiver survey rating 3
Hospice Care Index10 of 10
OwnershipNon-Profit
Medicare-certified sinceSep 21, 1988
Average daily census (patients on an average day)125
What families said
- Would definitely recommend the hospice: 83%
- Rated the hospice 9 or 10: 82%
- Always got help for pain and symptoms: 78%
- Always got timely help: 77%
- Team always communicated well: 83%
- Team always treated the patient with respect: 90%
- Right amount of emotional and spiritual support: 90%
The Hospice Care Index combines ten claims-based signals of care quality (for example visits near the end of life and gaps in nursing visits); 10 is best.
Patients who got visits in the last days of life: 52.5%
Where it gives care
- At home: 73%
- Assisted living: 4%
- Nursing facility: 17%
- Skilled nursing facility: 3%
- Hospital: 3%
Areas it serves
Baystate Hospice lists 79 ZIP codes in its service area, including these cities:
- Worcester, MA
- Springfield, MA
- Chicopee, MA
- Westfield, MA
- Holyoke, MA
- Amherst, MA
- Agawam, MA
- Northampton, MA
- West Springfield, MA
- Ludlow, MA
- Greenfield, MA
- Palmer, MA
- South Hadley, MA
- Easthampton, MA
- Longmeadow, MA
- East Longmeadow, MA
- Millbury, MA
- North Adams, MA
Ratings describe past performance reported to CMS and can change. Confirm insurance, availability and services directly with the provider, and talk to your doctor or care team. Source: CMS Provider Data Catalog, Hospice - General Information; Provider Data; CAHPS Hospice Survey (released Aug 19, 2026).