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Where the Heart Is Inc
Home health agency Memphis, TN
1679 North Shelby Oaks Drive, Suite 7, Memphis, TN 38028 · (901) 867-1556
Medicare star rating 1.5
Patient survey rating 3
OwnershipProprietary
Medicare-certified sinceApr 28, 2010
77% would definitely recommend
Services: Nursing, Physical therapy, Occupational therapy, Speech therapy, Home health aide
Quality measures compared with Tennessee and the U.S.
| Measure | This provider | Tennessee average | U.S. average |
|---|---|---|---|
| Began patients' care in a timely manner | 78% | 97.6% | 96.6% |
| Patients got better at walking or moving around | 75.7% | 91.5% | 88.6% |
| Patients got better at getting in and out of bed | 70.8% | 92.3% | 89.8% |
| Patients got better at bathing | 67.5% | 92.7% | 90.7% |
| Patients' breathing improved | 63.2% | 92.6% | 91.5% |
| Patients got better at taking medicines by mouth | 79.4% | 90.8% | 88.3% |
| Checked whether patients got a flu shot | 75.2% | 61.5% | 63.3% |
| Patients with a fall with major injury (lower is better) | 1% | 1.3% | 0.9% |
| New or worse pressure ulcers (lower is better) | 0.2% | — | 0.2% |
Medicare spending per episode compared with the U.S. average: 0.87
What patients said
- 77% would definitely recommend
- 84% rated it 9 or 10
- 107 completed surveys
Areas it serves
Where the Heart Is Inc lists 38 ZIP codes in its service area, including these cities:
Ratings describe past performance reported to CMS and can change. Confirm insurance, availability and services directly with the provider, and talk to your doctor or care team. Source: CMS Provider Data Catalog, Home Health Care Agencies (released Sep 21, 2026).